Frequently Asked Questions – www.shoppostwink.co.za
Do the Online prices include VAT?
YES! the Online store's prices shown are per unit, including VAT but excluding delivery costs.
Can I order the entire Postwink range of products on this website?
The short answer is no. The recycling bins, bag liners and/or posters on the Online shop include only those items we keep stock of, and therefore, it excludes the likes of the INOX stainless steel units, the Monochrome bins, the Leather-touch bins, the Titanic, and the Recycling Igloo (among others) – all of which are very popular recycling bins for our commercial clients, but are manufactured on order. To enquire about these units, please email firstname.lastname@example.org.
Are the Fabric-coated cardboard bins sold individually or in sets, and can I change the colours of the Fabric-coated bins?
The Fabric-coated cardboard bins are sold individually (so the units prices on the Online store are per unit, not per set), and these are pre-printed as follows: Blue for Paper, Yellow for Plastic, Green for Glass, Red for Tin Cans, Black for General Waste and Green for Recyclable waste. To change the colours or wording of these units, or to add a logo, we require a minimum order of 30 units per colour; and these are ordered via headoffice. Please email email@example.com to ask for your quote.
Can Postwink deliver internationally?
Using the Online Shop www.shoppostwink.co.za, you will not be able to order for an order to be delivered outside of South Africa.
That said, we can arrange deliveries to Namibia, Botswana, Swaziland, Zambia and Lesotho, but these orders need to be placed with our headoffice, via firstname.lastname@example.org.
Exchanges & Return – How do I return an item?
Should you not be satisfied with your purchase, you have 7 working days to contact us to say so (via email or via phone). You will be required to put the items back in its original packaging , and we will arrange our couriers to come collect from you.
On receipt of the returned goods, the replacement items will be shipped as soon as possible within 5 working days. Should a refund be required, we will request a proof of bank account and refund within 3 working days of receiving this.
Can I cancel my order?
Yes, you are entitled to cancel your order prior to you receiving a notification that the order has been dispatched from our warehouse. If the order has already been dispatched, then you will be required to go through the “Return” process highlighted above.