Exchanges & Return – How do I return an item?
Should you not be satisfied with your purchase, you have 7 working days to contact us to say so . Please email us at firstname.lastname@example.org for Returns and clearly state "RETURNS" in the Subject line, for quicker processing. For all returns, you will be required to put the items back in its original packaging , and we will arrange our couriers to come collect from you.
On receipt of the returned goods, the replacement items will be shipped as soon as possible within 5 to 7 working days.
Should a refund be required, this can be confirmed on a case-by-case basis and will be an option only if no alternative is suitable. We will request a proof of bank account and refunds are processed within 3 working days of receiving this proof.
What do I do if I receive goods damaged or broken in transit?
If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately and send us some photos of the damage. Goods can be damaged in transit from time to time, even while using reputable and professional courier companies. However, we will ensure you receive a replacement product as soon as possible.
Any uncertainties? Call us on 021-4478783.
Note our opening hours are from 8:30am to 4:30pm, Monday to Friday.